Forms
First-Time Guests Welcome!
All new dogs must complete a successful trial visit before their first boarding stay. This ensures your dog feels comfortable and happy in our home environment.
New to Penny's Pooches? Please start by submitting a New Client Enquiry and we will be in touch.
Following a successful trial, all new clients are required to complete a Pooch Passport. This provides us with all the necessary detail to provide bespoke care for your dog and ensures any subsequent boarding experience is stress free and as enjoyable as possible.
It is hoped that clients will only need to complete this form once. However, if any details change between boards, clients can submit a replacement form or request Penny's Pooches to make changes to the information held on file.
Please note: a Pooch Passport is required for EACH dog.
If you have multiple dogs and you think that many of your answers will be identical for each dog, we strongly recommend that you download an offline copy of the form, that you fill this in first and save a copy to your own device, so that you can subsequently 'cut and paste' your answers into the Passports you subsequently complete online.
Ahead of each and every boarding period a new Declaration Form must be submitted. This is a condition of the licence arrangements and ensures the dog, the business and our clients are all protected.
Please note: only ONE Declaration Form is required for any booking, regardless of the number of dogs.
If you have a problem completing the forms, then please get in touch.
Payment & Cancellation Policy
Bookings during particularly busy holiday periods may attract a 30% non-refundable deposit at time of booking.
Boarding fees are to be settled in full before handover at the start of the boarding period. Penny's Pooches has no capability to offer credit.
Fees are to be settled in cash or via bank transfer. Penny's Pooches has no capability to take card payment. Cheques will not be accepted.